Leveraging Microsoft’s Remote Assist and Teams technology, we help service organizations create real-time collaboration, knowledge sharing, and remote assistance capabilities between essential front-line technicians and office support. In addition, these benefits must translate to the organization in terms of increased efficiency, reduced costs, and improved customer satisfaction. Virtual assistance technology must empower field technicians with greater productivity, safety, and effectiveness. However, with current global events accelerating a cross-industry shift toward a remote workforce, service organizations also need to adapt and re-think how to deliver remote customer service excellence.īut finding the right technology to enable a remote service workforce can be a challenge. Remote support is not simply about mitigating problems it’s an opportunity to build stronger customer relationships by adding important value through service. And they walk away with practical and applicable giveaways to make them more successful in the future.
As a result, your employees are empowered to be more productive right now. Their field-tested tools and techniques are designed to unpack complexity, simplify focus, and foster agility and collaboration.
Our certified facilitators are skilled at driving clarity and critical alignment so you can quickly achieve a shared vision and solid goals-no matter the project. Our remote problem framing and design sprint workshops create collaborative virtual working sessions designed to help you rapidly identify and solve your company’s biggest challenges, test new ideas or products, greatly reduce risk upfront, and realize immediate outcomes before implementation begins. So you’ve experienced the cost and logistical challenges of trying to focus remote teams-whether you’re putting out fires, kicking off a new project, or innovating for the future. Even prior to current global events, your employees were geographically dispersed, with more and more working remotely.
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